Help
Support
We typically respond within 24 hours on business days.
Contact us
For account, billing, or technical issues: [email protected]
For privacy or data protection enquiries: [email protected]
For abuse, harassment or content reports: [email protected]
Common questions
How do I reset my password?
From the sign-in screen tap "Forgot password?", enter your account email, and follow the reset link sent to your inbox. The link expires after 1 hour.
How do I delete my account?
In the mobile app open Profile → Settings → Delete Account. You will be asked to confirm with your password. Deletion is permanent and erases all your data within 30 days.
How does verification work?
Submit a government-issued ID and (for clubs/scouts) proof of role. Our team reviews each request manually within 2-5 business days.
Where do I manage my subscription?
Subscriptions are managed at conectico.io (web). Sign in with your account and open Billing.
I've found a bug — how do I report it?
Email [email protected] with a description of what happened, what you expected, your device model, OS version, and a screenshot if possible.
Business address
Conectico Team