Privacy Policy

1. Who we are

Conectico Team ("Conectico", "we", "us" or "our") operates the Conectico football career and recruitment platform available at conectico.io and related subdomains. We are the data controller responsible for the personal data you provide to us.

Registered address: Conectico Team. Data Protection Officer: [email protected]

2. Data we collect

We collect personal data in the following categories:

• Account data: name, email address, password hash, role, registration date, locale preference.
• Profile data: position, nationality, date of birth, career history, current club, contract status, preferred countries, bio and any other information you choose to include.
• Verification documents: government-issued ID, licence certificates or other credentials you submit during the manual verification process. These are stored in private, access-controlled storage.
• Media: profile photos, video highlights, and other files you upload.
• Usage data: IP address, browser type and version, device identifiers, pages visited, time spent, clicks, referrer URLs, and other interaction data collected via cookies and similar technologies.
• Communications: messages sent through our in-platform messaging system, and any correspondence with our support team.
• Transaction data: subscription plan, billing history, and payment method details processed by our payment processor (we do not store full card numbers).
• Invite data: email addresses you provide when sending invitations to other users.

3. Legal bases for processing

Under the General Data Protection Regulation (GDPR), we rely on the following lawful bases: contract performance (to provide the Platform you signed up for), legitimate interests (to operate, improve and secure the Platform), legal obligation (where required by law), and consent (for optional analytics cookies and marketing communications, which you can withdraw at any time).

4. How we use your data

• To create and manage your account and verify your identity.
• To match players with vacancies, clubs with talent, and connect users via our messaging system.
• To provide customer support and respond to your enquiries.
• To process payments and manage subscriptions.
• To detect, prevent and address fraud, abuse and security incidents.
• To comply with our legal obligations and to enforce our Terms of Service.

5. Sharing your data

We do not sell your personal data. We share data only with: (a) other Platform users to the extent your profile and content is intentionally made visible to them; (b) service providers acting as processors on our behalf (hosting, payment processing, email delivery, analytics), bound by contractual confidentiality and security obligations; (c) law enforcement or regulators where required by law.

6. International transfers

Some service providers are located outside the EEA. Where we transfer data outside the EEA, we rely on adequacy decisions or Standard Contractual Clauses approved by the European Commission, and apply additional safeguards where appropriate.

7. Data retention

We retain personal data for as long as your account is active and for a reasonable period afterwards as required by our legal obligations or to defend legal claims. Verification documents are retained for the lifetime of your account plus 12 months. Inactive accounts are reviewed for deletion after 24 months.

8. Your rights

Under the GDPR, you have the right to:

• Access your personal data and obtain a copy.
• Rectify inaccurate or incomplete data.
• Erase your data ("right to be forgotten") subject to legal retention requirements.
• Restrict or object to certain processing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority (in Ireland, the Data Protection Commission).

To exercise these rights, contact [email protected]. We will respond within 30 days.

9. Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS 1.3), encrypted storage of sensitive fields, access controls, and regular security reviews. No system is 100% secure; we cannot guarantee absolute security, but we will notify affected users and authorities of significant breaches as required by law.

10. Children

The Platform is not intended for children under 16. We do not knowingly collect data from anyone under 16. If you believe a minor has provided us with personal data, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a Platform notification, at least 14 days before they take effect.